TERMS & CONDITIONS

GENERAL INFORMATION

GaiaWorldShop
CVR No. 39376040
Email. hello@gaiaworldshop.com

The following terms and conditions apply to all orders placed by the customer at GaiaWorldShop.

By placing an order at GaiaWorldShop.com, you agree to be bound by the terms and conditions. Please make sure you have read and understood the Terms before placing your order.

The inclusion of any products or services on GaiaWorldShop.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice. The version of the Terms that will apply to your order will be those on GaiaWorldShop.com at the time you place your order.

PRICES

The prices displayed at GaiaWorldShop.com include the statutory Value Added Tax, but outside of Denmark do not include a delivery charge.

The delivery charge for each order outside Denmark will be the same, regardless of the size or weight of your order. The standard delivery fee is 10,00 EUR, but for orders with order value higher than 50,00 EUR the delivery is free of charge. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

At GaiaWorld we make reservations for any errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. Reservations are also made for sold-out items.

PAYMENT

GaiaWorld receives payment by VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank Transfer. The payment will only be deducted from your account when the item is shipped. You can choose to place your order in DKK, SEK, NOK, EUR or GBP. Prices are always incl. VAT. Reservations are made for price errors and sold out / discontinued items.

DELIVERY

GaiaWorld aims to dispatch orders made before 1pm (Central European Standard Time, GMT+1) on the same day, orders placed thereafter are then sent the following working day.

We ship to whole Europe. Free delivery in Denmark, in the rest of the Europe the delivery charge is 10 EUR for orders under 50 EUR, but we offer free delivery for orders over 50 EUR. Goods will be delivered at the delivery address stated at the time of order, unless otherwise agreed.

Your goods can be shipped by several couriers in your country. Track & trace number for your order will be sent to your email.

NOTE: If there is no space at the delivery point, your package will be moved to the nearest delivery point, which you will be notified. If problems arise, contact customer service at hello@gaiaworldshop.com

Goods are delivered every weekday. Your item will be delivered 2-7 business days after ordering.

WARRANTY

A 2-year warranty is granted under the Purchase Act. Our right of complaint applies to defects in material and / or fabrication. You can get the item repaired, exchanged, money returned or discounted depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product / service. You must advertise in "reasonable time" after discovering the defect / error. GaiaWorld will cover return costs to a reasonable extent.

In case of a reclamation or return, contact customer service before sending any item back to us - hello@gaiaworldshop.com

REFUND

In the case of a refund the return amount will be reimbursed to the same payment method as used for the purchase once the returned item has been received or proof of returning the item has been provided.

RETURN

90 days full return policy is given for goods purchased at GaiaWorldShop.com.
The period is counted from the day you received your order.

The returned item must be in same physical condition as when delivered, unless other agreement has been made.
In case of a reclamation or return, contact customer service before sending any item back to us - hello@gaiaworldshop.com

CANCELLATION

As we strive to ship your order as soon as possible, you need to inform us within an hour after placing your order if you want it to be cancelled. If the order has not been processed and shipped yet, we will of course cancel your order.

By using the right of cancellation, the whole purchase amount, including delivery costs, will be refunded.